from the moment you contact us to final product pickup
We have all the information on our website for you to make a decision to book a session with us. If you have any questions, please feel free to contact us before you proceed with your booking.
Once you decide to book with us, we need your full name and which package you are booking. It is best if you to fill out the contact form for the information we need to proceed your booking.
The booking procedure is all done online for your convenience. You will receive a quote where you can review the package details and then a contract that you can sign. You will also receive a client questionnaire to fill out so we can be better prepared for your session. The last booking document you will receive is the deposit invoice, which you can pay online either with a credit card or e-transfer. We require $200 + GST non-refundable deposit at the time of the booking to secure your spot.
Newborn - We put your due date in our calendar to secure your spot. We do not schedule the newborn session until your baby is born. We highly recommend you contact us within 2 days once your baby arrives (even if you are still in the hospital) to let us know the arrival date. We will try to find the best time that works for both of us. Once the date and time are confirmed, we will send you the confirmation email with Newborn Guideline, which explains what to prepare for the session.
Baby - We will schedule the session if you are booking within a month or two. If you are booking more than 2 months in advance, we want to wait as the baby's nap time can change. If we book your session once the booking steps are complete, we will schedule your session in and send you the confirmation email with Baby Guideline, which explains what to prepare for the session.
Maternity - We will schedule your maternity session and send you the confirmation email with Maternity Guideline, which explains what to prepare for the session.
Newborn - You can arrive 30 minutes earlier than your scheduled session time if you prefer to feed the baby at the studio. We will discuss which props to use before setting up. While Rachel photographs the baby, you can relax and watch her work enjoying coffee/tea and healthy snacks. Once the session is done, you have the option to make the image selections or receive an online gallery with watermarked images so you can make the selection from home.
Baby - Before starting the session, we will discuss the outfit options. Once outfits are picked, we will start the session. We highly appreciate your help to make it a fun experience for your baby. We may do the image selection right after the session for the 100 days sessions. For other baby sessions, we will send you the online gallery with watermarked images so you can make the selection from home.
Maternity - Before starting the session, we will discuss the outfit options. You have enough time to try some gowns to find the ones you like the most. Once the session is done, you have the option to make the image selections or receive an online gallery with watermarked images so you can make the selection from home.
Once the image selections are done after the session, it takes 2~3 weeks for us to finish the editing. Once images are edited, we will schedule an ordering session.
When you come in for your ordering session, we will show you the final images and show the product samples so you can order the products you would like. We offer a 10% discount for physical products options at the ordering session.
Products will be ready for pick up in about 2~3 weeks after the order is placed. When the products arrive, we email you to arrange the pickup date and time.
We would appreciate your review on Facebook and Google if you are satisfied with our services and products. We have Referral & Loyalty Program to make it easier for you to come back for another session.